About Us

Frank Jalbert Founder

In 1972, at the age of 27, Frank Jalbert had an ambition to publish a New Hampshire magazine. Like many entrepreneurs before him, he jumped right in and never looked back. Frank rented out a space on Canal Street in Nashua, New Hampshire, and the first Copy Shop location was born. Frank purchased all of the equipment he needed to create and print the magazine without even knowing how to operate it! He put in countless hours teaching himself all he needed to know. After a few months, he made the decision to branch out and print materials for other companies. By 1988, The Copy Shop grew to 7 locations between New Hampshire and Massachusetts – providing a variety of copying and printing options to our customers. With the support of his family, Frank’s dream changed into the very successful company we know today.

Ben Jalbert President

The son of The Copy Shop’s founder, Ben grew up in the family business. During the late 80’s into the early 90’s Ben worked in a division of the company called Ben & Frank’s office furniture. Throughout high school, Ben split his time between delivering orders to customers and re-stocking office supplies in the retail stores. After studying at the Whitemore School of Business and Economics at the University of New Hampshire in Durham, he started full time at The Copy Shop in 1995. Today he runs the day-to-day operations but is still involved in some facets of production. Ben feels proud to be a part of his family’s company which is celebrating 46 years in business.

Artie Nichols Graphic Designer

Artie began working at The Copy Shop in 2005. He brings professionalism and knowledge in the growing dynamic field of graphic design. Artie holds a Bachelor of Fine Arts degree from The School of Visual Arts in New York City and a Graphic Design diploma from Hesser College in Nashua. Over the past 13 years, Artie has created brilliant unique work for The Copy Shop and our clients. Artie always wanted to find a professional career where he could apply his knowledge and artistic abilities. While working and finishing school he heard of the opening at The Copy Shop. “I like that the shop has many different clients with wide ranging needs. It provides a variety of jobs to work on. One day I could be working on a business card for a painter, and the next I’m designing a catalog for a large machining company.” For Artie, working at a family business allows him to get to know co-workers on a more intimate level. This builds a higher level of trust which allows Artie the artistic license needed to create truly one of a kind and magnificent work. Prior to his career with us, Artie used his talent to help animate a skit that appeared on Saturday Night Live.

Jennifer Jalbert Cook Customer Service / Outside Sales

Jennifer has worked at The Copy Shop for over 32 years! She started working summers, helping us fulfill the company’s goals. After completing school, Jen chose to start her career with us. The pride and devotion Jen shows in her work runs deeper than that of an employee – she was there at the beginning and she understands the level of commitment it takes to make The Copy Shop the best. Jen loves the face to face interaction and seeing our regular customers. Jen greatly enjoys helping customers work through their projects and she finds immense pleasure in seeing the progression of a project from start to finish. Working in the family business has always meant that Jen works together with everyone as a team to ensure the quality of our work and the success of our business. Jen aslo volunteers her time and holds a position on the Board of Directors of the Souhegan Valley Chamber of Commerce.

Karen Britko Customer Service

Karen joined The Copy Shop team in 1997. 21 years later she continues to bring a love for customer interaction, and the drive to provide excellent service. The Copy Shop’s roots as a family business appealed greatly to Karen, who had prior experience in a similar setting. She started from the ground up; working part time, helping out around the store. When the opportunity arose, Karen began working full time at The Copy Shop. Through hands on experience, she quickly became a familiar face when customers entered the store. Karen enjoys seeing all returning customers and always looks forward to getting to know new faces. When asked about how she feels working in a family owned business Karen says, “I feel as though I’ve become part of the family, I’ve been here so long and know them all so well.”

Dawn Mailloux Customer Relations / Graphic Designer

Dawn remembers visits to the big commercial print shops with her father as a child and how he made everything about printing and the presses sound so enthralling. It made Dawn wonder if she could be part of that one day. Well, ink must run in her veins, because right after high school it was calling her name. Dawn’s father, Fred McKenna bought Murroney’s Printing in Manchester, NH in 1989 and for 25 years she worked side by side with him in every aspect of the printing business, until he passed away in Nov 2014. Dawn joined the TCS team when Ben purchased Murroney’s Printing in June of 2014. Dawn is a self-taught graphic designer with experience and knowledge in prepress, commercial offset printing, digital printing, and finishing. She is driven to make any client walk away satisfied and wanting to come back time after time. After almost 30 years, she is still loving the diversity that the printing industry brings. She embraces it and can’t think of doing anything else. “Even though I have just recently joined The Copy Shop family, I feel right at home teaming up with any of them to give our customers exactly what they want and when they want it.”

Jim Belanger Pressman

Jim brings over 35 years of experience in the printing industry to TCS. His career began when he was offered an after school job at Spaulding Company in Manchester back in 1980. There, he learned the trade from the ground up, working in the bindery and being taught the basics of running a press. In 1982, he left Spaulding with branch manager Dean Firman to start up Dean Printing. There he became a full time pressman and eventually became Production Manager, a role he has played in a couple of shops. Jim is familiar with most printing processes and has experience with web printing and thermography. Outside the shop, Jim can most likely be found behind his drums with either his band Max Voltage or as a member of the worship team at Manchester Christian Church.

Macy Jalbert Customer Service

When you enter The Copy Shop, more often than not, you will be greeted by our lovable golden doodle. Macy is a 9 year old cross between a miniature poodle and golden retriever; she brings both the love and intelligence of each breed. Her signature move is running up and putting her front paws on the counter, as if to assist customers with their orders. We were very lucky with Macy; she embodies all that The Copy Shop was built around: family, friendliness, and hard work. Plus, she’s extremely cute. Come down to The Copy Shop to complete your orders, but also come say hello to Macy.